Courtney Greene McDonald is Head of the Discovery & Research Services department at the Indiana University Bloomington Libraries. She has presented and written on a variety of topics, most recently on discovery tools and user experience on mobile services for libraries, including co-authoring a book, The Anywhere Library: A Primer for the Mobile Web. Most recently, Courtney authored Putting the User First: 30 Strategies for Transforming Library Services. She earned her Master of Library Science degree, as well as a BA in English and Journalism, from Indiana University-Bloomington, and holds a Master of Science in Human-Computer Interaction from DePaul University in Chicago.